Customer Service Experience Made Easy
for the U.S. Federal Government
Every customer engagement and interaction is critical to the success of the US Federal Government. Federal Enterprise Network Services’ customer service experience within MS Teams enables federal employees to increase their productivity and performance while serving their customers. The best part: customers are happy because they get taken care of more thoroughly and quickly. They win, you win. We all win.
Quick and Easy.
The way tech should be.
Simplify Customer Service
Streamline your workflows, automate tasks, and boost efficiency by consolidating all your tools and communication channels into one unified platform within MS Teams.
Seamless Customer Experiences
Facilitate an effortless journey for customers to swiftly communicate with you whether they call you, text (SMS) you, email you, want to web chat with you, or send you a social media message, etc.
Insights
Gain actionable insights by understanding your data as it happens within MS Teams. Use the standard reports or build your own reports within the service to improve performance and productivity of your people and your teams.
Artificial Intelligence (AI)
Federal Enterprise Network Services’ software solutions leverage the capabilities of artificial intelligence to streamline operations and save you time. Our AI features automate essential tasks such as call prioritization, scheduling, and coaching, utilizing extensive datasets to enhance efficiency.
Connect with your customers on their preferred channel
Voice
Web Chat
SMS
Social Media
+ More
Customers want to contact the US Federal Government in a variety of ways: phone calls, emails, text messages, web chats, and social media messages. Federal Enterprise Network Services allows your customers to do just that.
Want to know more? Reach out!
Our team can help you navigate the ins and outs of upgrading your contact center. Reach out and we can see if our solution is right for you!