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ENS’ Voice is designed to provide companies with an affordable, intuitive, and Do-It-Yourself (DIY) cloud-based phone system. Irrespective of the company’s or your employees’ physical locations, the system can be easily accessed from any internet-connected device (PC. mobile phone, etc) and managed remotely.
When your customers pick up the phone and call you, they want to get to a human and they want to get to the best skilled person to handle their questions and concerns ASAP. Leverage ENS’ Voice technology to ease the pain of customers’ journey through your Auto Attendant and on-hold experience. This means less angry or upset customers and better customer satisfaction ratings. Oh, and btw we can do the same thing for web chats, emails, SMS text messages, and social media chats.
When customers are waiting in line (queue) to speak with you, why not customize their experience and give them options for the system to keep their place in line and to call them back when it’s their turn? Or better, can they get their questions answered or do business with you over a text? Make doing business with your company easy on your customers and offer ENS’ Voice/Textback features. This improves customer satisfaction and cuts down on abandoned calls. See you later, lost revenue.
Why not be able to report on everyone and everything? See every step and event that your customers take within your organization to help identify which process is working and what may need improvement. You’re only as good as the numbers. This works equally as well for your employees. See which ones are following the process and are delivering an excellent customer experience and which ones need more coaching. With ENS, you will be able to report on all the details.
What financial impact will moving to the cloud have on you and your organization? ENS will provide a comprehensive and professional network and telecom assessment that you can provide to your executive and leadership decision-making. You can use this professional assessment to do business with any service provider you wish. ENS has been doing network and telecom assessments for over 25 years. We know what we are doing. Leverage our expertise and make cloud work for you.
ENS will deploy network assessment tools on your company’s network to determine the readiness of your current data network. This will examine your voice and data traffic to ensure that the quality of voice, video, and data will be optimized to support your move to the cloud.
What is your current data and voice network spend? ENS will examine all service provider charges, all equipment and maintenance costs, as well as any support personnel charges to currently maintain and operate your network.
Equipped with all the knowledge, the path forward to the cloud will be visible. ENS will provide a professional network assessment deliverable. You can migrate to the cloud at your pace and convenience. That’s power.
Get a customized demo of the software and how it can help your organization today.