Do the right thing: equip your department and organization with the necessary and meaningful insights and analytics that help drive better business decisions. By leveraging ENS, you will have all of the visual historical information as well as the real-time information that you need to identify which processes are working and which ones need further investigation and possible tweaking. Further, which departments are achieving their goals and which ones are falling short? Want to double-click on an employee to make sure they are performing at their best? You got it with ENS.
The old adage: you can’t manage what you don’t measure has no relevance with ENS. You have access to all the information both historically and in real-time so you can make time critical decisions on-the-fly.
Meaningful and actionable insights
Want to know every single event that your client experiences along their journey within your organization? You got it. With ENS’ Cradle to Grave view, you can see every single step your customer took while interacting with your customer service department (or any department for that matter). Want to read what they may have wrote in an email or web chat, you got it. Want to listen to the conversation either historically or while it’s happening, ENS has you covered.
ENS provides you well over 30 standard reports pre-made, that can be run automatically and delivered on a scheduled basis directly to your email inbox (if desired). These reports are critical for understanding company, departmental, and employee performance. They are easy to read and understand.
Need the flexibility to create your own reports? Sure thing. We’ve got you covered. Built into ENS is the innate ability to customize your own reports, create your own customized values, and create a layout that fits your needs. Want the report to have your logo and colors. We got you. So much flexibility and customization at your fingertips.
A supervisor may need the ability to see, at a glance, how their people are performing. A supervisor may even need to jump on a call, intervene, and provide assistance. With ENS, we have taken this all into consideration and provided a Supervisor the necessary tools to do their job.
Displaying customized real-time information for everyone to see within the organization is powerful. It provides real-time accountability and emphasizes responsibility and adherence. Want to increase productivity and efficiency, create real-time wallboards and put them on a few flat screen TVs around the office and see what happens. Instant performance improvement.
Get a customized demo of the software and how it can help your organization today.
